At SPY KIDS® , we are committed to delivering your orders in the fastest and safest way possible. Below are the details of our shipping and delivery process:
📦 Shipping Details:
- Order Processing Time:
All orders are processed within 1–2 business days (excluding Sundays & public holidays). You’ll receive a confirmation email or WhatsApp update once your order is shipped. - Delivery Timeframe:
- Metro Cities: 2–5 business days
- Other Locations (Tier 2/3 Cities, Towns, Rural): 4–6 business days
- Remote Areas: May take 6–7 business days
⏰ Note: Delivery timelines may vary during holidays, high demand, or unexpected courier delays.
- Shipping Partners:
We work with reliable logistics providers like Delhivery, Bluedart, DTDC, India Post, and others to ensure timely deliveries.
🚚 Delivery Charges:
- Standard Shipping:
🆓 Free shipping on all prepaid orders across India. - Cash on Delivery (COD):
COD is available on most products and pincodes.
Additional ₹40 COD charge may apply.
📬 Tracking Your Order:
Once your order is dispatched, you’ll receive:
- An email or SMS with the tracking link
- WhatsApp updates (if opted-in)
You can also track your order anytime on our Order Tracking Page using your Order ID and email.
🔄 Delays or Issues:
If your order is delayed or tracking hasn’t updated in more than 72 hours, please contact us:
📧 Email: careteam@spykids.shop
📞 Call/WhatsApp: +91-9949557259
🕒 Support Hours: 10 AM to 6 PM (Mon–Sat)
💬 Notes:
- We currently ship only within India.
- Please ensure your address and contact number are accurate at checkout to avoid delays.
- Orders marked as undeliverable due to incomplete address or non-availability may be cancelled or returned.
Still have questions?
👉 Contact Us and we’ll be happy to help you!